Shipping and returns
We ship from our warehouse in London. Please see below for some of our FAQs.
Can I change the shipping address?
Our online orders procedure allows for the shipping and billing address to be alternative to one another, as we understand this may be necessary for a variety of reasons. Should this be of concern within our security checks, we may require verification of the billing details.
We reserve the right to ship only to the given billing address, or to provide security checks prior to dispatching an order that requires alternative billing and shipping addresses. If there has been a mistake when placing the original order, and you wish to rectify this, please get in contact with our customer service team as soon as possible in order to ensure it is dealt with as efficiently as possible. It is important to note that due to the speed at which our online orders team operate, it may not always be possible to change any information prior to dispatch.
When will my order arrive?
We ship all of our orders using DHL or Royal Mail's Tracked & Signed service as standard.
UK : 2-4 working days
EU : 3-5 working days
Rest of world : 4 to 10 days
UK SHIPPING:
We ship with DHL or DPD. The shipping cost is £5. Orders over £100 have free shipping.
EU SHIPPING:
EU Shipping £15
GLOBAL SHIPPING:
International Shipping £27
Please note, depending on your country's customs procedures, this may sometimes fall subject to delays in accordance with your government's import and customs regulations. The timeframes given here are simply guidelines for you to make an estimation.
Will I be charged tax or duty?
UK VAT (sales tax) is applied to orders dispatched to the UK.
For international orders the recipient is responsible for all import duties, tax and administration charges that maybe applied by your local customs.
How do I track my order online?
When ordering with us, you will receive tracking information from our online orders department. This email confirmation will provide you with a tracking number and a link to the corresponding courier's online tracking service, where you can enter your tracking number to see the progress your order is making. Should you require any further assistance or additional information, please do not hesitate to get in contact with us at info@unitedathle.co.uk.
Who do you use to ship my order?
We use DHL or DPD as standard with all online orders.
Is someone else able to sign for my order on delivery?
The signature is simply logged by the courier for security purposes, as opposed to identification purposes. This means that it does not have to be signed for by the addressee, so you don't have to be home on the day.
How do I know if my order is on its way?
When your order is shipped, you will receive automatic email confirmation detailing tracking information for your own records. If the tracking information given does not work or is errored, this is often due to the courier's service having not yet updated its system, as this can take up to 24hrs. If you have any concerns about the whereabouts of your parcel, please don't hesitate to get in contact with us.